Refund and Returns Policy for Torasopic

Effective Date: January 7, 2025

At Torasopic, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a simple and transparent refund and returns policy to ensure a smooth shopping experience.

1. Returns

We accept returns for most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order number or receipt).

If the product is defective or damaged upon arrival, please contact us immediately to initiate a return. Torasopic will cover the return shipping costs for defective or damaged items.

2. Non-returnable Items

Certain products cannot be returned, including but not limited to:

  • Perishable goods (e.g., fresh cheeses, chocolates, or specialty items with expiration dates)
  • Gift cards
  • Customized or personalized items

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

If your return is not approved due to non-compliance with our return criteria, we will notify you and the item will be sent back to you at your expense.

4. Exchanges

If you would like to exchange an item for a different size, flavor, or product, please contact our customer service team within 30 days of receipt. We will assist you in processing the exchange, subject to availability.

5. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at info@torasopic.com with your order number and reason for return or exchange.
  2. We will send you instructions and a return shipping label (if applicable).
  3. Carefully package the item(s) and send them back to us using the provided label.
  4. Once we receive your returned item, we will process your refund or exchange as quickly as possible.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again. If the refund has not been processed after 10 business days, please contact your bank or credit card company. If you’ve done all of this and still have not received your refund, please contact us at info@torasopic.com.

7. Contact Us

If you have any questions about our refund and returns policy or need assistance, please reach out to our customer service team:

By shopping at Torasopic, you agree to the terms outlined in this Refund and Returns Policy. We strive to ensure that our customers have a positive experience and are fully satisfied with their purchases.